Track all types of customer
No matter what sort of customers you work with; whether landlords, estate agents, private tenants, or commercial businesses, you can track them all with Commusoft. Using an intuitive, searchable, customer database, your property maintenance company will be able to access contact details, job history, asset records, communication logs and much more. When an engineer goes to site, they'll know exactly what work has been completed in the past and how best to serve that customer.
The drag-and-drop diary makes booking and re-arranging appointments quick and easy. It's never been more simple for your office staff to handle your business's rapidly-changing schedule. Commusoft’s property maintenance software lets your engineers access their diary from any iOS or Android device, so they can stay up to date wherever they are.
Overall we are really impressed
We really like the option for our engineers to note the locations of the boiler, gas meter, and stopcock. This information is vital to us as we have a lot of repeat business for estate agents and often the tenants are not home and knowing the location of the boiler and gas meter really saves time.
- EJ Barton
Automatic maintenance reminders
Repeat inspections and services can be created to automatically send reminders to customers, letting them know that maintenance is due. Set up your reminders to recur at any time interval and generate personalised communications based on your templates. So whether you're conducting monthly, annual, or 5-yearly services, Commusoft's property maintenance software can handle it. Automated service reminders are key to keeping customers informed and reducing your manual paperwork burden.
Schedule by skill
If your property maintenance business offers a range of different services, Commusoft can help you ensure you always send the right engineer for the task. By assigning customisable skills to job types and engineer profiles, the system will automatically check to ensure that the assigned engineer has the skill for the job. This makes it quick and easy to schedule based on skills and guarantees that the right person is sent to the property every time.
- Get rid of paper job sheets
- Track landlords and tenants
- Take job requests online
- Benefit from automatic service reminders
- Invoice from both site and office
- Manage maintenance contracts
- Build preventive maintenance schedules
- Monitor customer assets and history
- Track customer SLAs
- Optimise engineer schedules
10hrs saved managing schedules
35% improvement in customer feedback
15% reduction in total travel costs
20% reduction in no-access jobs
10% improvement in first-time fix rate
Try our intelligent scheduling game and see how a powerful route optimisation engine can improve scheduling and engineer utilisation.Try Now
"Commusoft helps us give customers service they wouldn’t expect from your everyday maintenance company..."Read More
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