Outperform your competition
Almost every large asset you install comes with a service-dependent warranty. If your business isn't completing that annual service, your competition is. Commusoft’s automatic service reminders help you retain more customers by sending a reminder before service is due.
Send more than annual reminders
Not all services occur annually, that’s why our software allows you to customise your reminders to send across various timeframes. Create service jobs, and the reminder directly syncs with that job.
Customise your templates
Customise templates for each type of service reminder you send out. Set your message once and use it over and over again. Reminders are sent via email, text message, or letter. Our service reminders automatically include customer details, ensuring you provide a personalised experience.
Automating everyday tasks
Commusoft automatically records when customer services are due and sends out service reminders for you. You can set how early the software sends the reminder and the customer’s preferred communication method. Reminders get sent by email, text message, or letter. All you need to do is relax and wait for your customers to book.
Keep track of customers who haven’t booked their service yet
To optimise customer service and revenue, it’s important to get in touch with customers who haven’t contacted you about their recurring maintenance job yet. Commusoft automates this process. By sending follow-up emails, text messages, or letter to the appropriate customers, our service reminder software reduces your administrative burden. With the simple click of a button, view a report showing all customers who haven’t booked their service. It’s that easy!
Utilise various email and letter templates
To keep business relationships strong, it’s important to send people the right reminders. Working with landlords, estate agents, housing associations, etc. is very different than working with private customers and companies. Commusoft provides a separate template for communications with multiple-property customers or businesses, in comparison to the one for private customers. This allows you to focus on highly specific and relevant information. Many businesses are already using this feature.
Adjust reminder timeframes
Our software allows you to create any type of service reminder as often as you like. This provides customers with regular and friendly service with virtually no manual input. Choose from several standard reminders, or create your own service reminder types as needed. This flexibility allows you to capitalise on more jobs and generate thousands of pounds worth of value for your business (try our calculator to find out exactly how much!).
Arrange access to the property
When dealing with private tenants, businesses, and other workplace addresses, you normally need authorisation to carry out your services. Commusoft makes it easy to identify such alerts and marks them as authorised or not authorised. You then send an email, text message, or letter to the tenant or business confirming that you have authorisation and to arrange access. This process ensures that relationships with landlords and tenants are kept polite and professional.
Try our calculator to discover your potential service earnings
Sending service reminders can generate significant revenue and help establish long and prosperous business relationships with your customers. We’ve built a calculator that can give you an indication of just how much money service reminders might be able to generate for your business.
Are you ready to take your business to the next level?
Discover the many ways that Commusoft can help your business become more organised, efficient and profitable by booking a call with our team. Hundreds of field service businesses have already taken the step and begun to expand their business with the help of all-in-one job management software.
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