Run your field service business with Commusoft job tracking software

Having the right job tracking software can mean the difference between a highly efficient, profitable business and one that’s disorganised and struggling to serve its customers. Commusoft enables you to track the progress of all your work from the office or the road, ultimately offering a better experience for both employees and customers.

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Track every job

Trace everything you need to know about your jobs in a single, backed-up database. With Commusoft's job tracking software, you'll never lose or misplace job records again.

Update in real time

Everyone’s kept in the loop with real-time updates across Commusoft. Engineers know exactly where they need to be and office staff can see precisely what's occurred at each job.

Manage any situation

Jobs don't always go according to plan. That's why we've made it easy to rebook jobs or put them on hold, record no access situations, or raise recall jobs if you need to revisit a property.

Key functionalities

  • All past & present work orders
  • View work order data from mobile
  • Additional works & recall jobs
  • Professional job sheets & reports
  • Sync your office & engineers
  • Powerful job reports and dashboards
Track your jobs with Commusoft

All job details in one location

Every job in Commusoft has a central hub where you can track and record a myriad of relevant job details. This includes contact information, appointment times, parts, certificates, notes, communication history, attached files, invoices, costings, and more. With all this data safely backed up to the cloud, everything you need to know about a job can be found in a single, secure location. It’s never been easier to streamline your operations with efficient job tracking.

Track every job status

Track jobs from anywhere

It’s essential that field service engineers stay up to date with their jobs, whether they are on site, on the road, or in the office. Commusoft’s job tracking software solves this with a powerful mobile app that gives your engineers access to all job details, no matter where they are. When things change last minute or new jobs are added, data syncs to the mobile app in real time, so no one is caught out with incorrect job information. Engineers can update each job as it is in progress by simply tapping to accept jobs, record travel times, check in or check out of a property, and mark a job as completed.

Job sheets and job reports

Streamlined digital job sheets and reports

Whether your business runs on paper job sheets or you’ve already gone digital—generating and organising professional documents presents challenges. Commusoft solves this with straight forward mobile job reports and arrival questions. All job reports are logged against the corresponding job and are automatically transformed into branded PDFs and shared with your customers. You can also sign off work with legally-compliant signature capture, ensuring both the engineer’s and customer’s signature show on the final document.

Handy job descriptions

Quickly create new jobs with detailed presets

Field service jobs are rarely one of a kind—you’ll most likely complete similar work time and time again. To make adding and tracking jobs simple, Commusoft allows you to create preset job types that have all the required details saved. When adding a job, select the job type from the dropdown to automatically add information like price, time to complete, and the required engineer skills. This makes creating new jobs quick and easy from both our web and mobile applications.

Learn more about Commusoft's job management tools

Add recall jobs to fix issues

Manage complex jobs with ease

Commusoft handles a variety of complex job scenarios. With additional works, engineers can quote for small works requested by the customer—ensuring everything is tracked, signed off, and charged for. For example, whilst installing a new appliance, you notice an unrelated issue that needs fixing. The engineer can simply raise an additional work to track this and help reduce any potential disputes with the customer. We also track recall jobs where an engineer needs to return to a property to rectify a mistake, so you will know exactly which jobs went wrong.

No access job from mobile app

Adapt when things go wrong

Whilst our alerts and notifications keep customers up to date with their appointments, sometimes jobs can’t go ahead as planned. If an engineer arrives at a property but can’t gain access, they simply tap ‘No access’ to let the office know. The job can then be rescheduled from either the web or mobile app. If a job needs to be delayed further or can’t go ahead at all, it can be placed on hold or cancelled. This ensures you’ll always know the status of every job in your job tracking software.

Online service booking

Working with estate agents just got easier

When working with estate agents and property management companies, you can add multiple properties against a single customer. This customer/property relationship informs various parts of our job tracking software, but none are more impressive than when used in conjunction with online booking. When you need to conduct work at a tenant property, all you need to do is send an email to inform them and request they book their preferred date and time using our intuitive online portal. It couldn’t get any easier.

Report in your job tracking software

Report across all of your jobs

Commusoft’s comprehensive reporting feature allows you to automatically create accurate timesheets and profit reports that break down the cost of labour, parts, travel, and other expenses against each job. On top of this, you can view and filter a list of every job raised in the system, so you can review jobs by specific criteria or search terms. With these insights, you know exactly how you are performing and when to make adjustments that keep your business growing at a sustainable pace.

Are you ready to take your business to the next level?

  • Streamline Your Operations
  • Automate Admin Tasks
  • Improve Customer Journeys