Schedule jobs in seconds
Choose a time and create a new appointment with our intuitive drag-and-drop diary. Plus, benefit from dedicated tools that help you pick the best engineer for the job.
REAL-TIME DIARY UPDATES
Just had an urgent job request and need to redirect your engineer? No problem. With real-time syncing, they’ll be notified immediately of any changes via the mobile app.
YOUR DIARY, YOUR WAY
Commusoft’s diary management software is a flexible solution and can be viewed in multiple time frames, or customised further to suit your preferences.
- Drag & drop to easily rearrange events
- Colour-code diary by user or job type
- A variety of timeframes and views
- Full schedule available on mobile
- Sync appointments to engineers
- Benefit from advanced scheduling tools
Easily manage engineers' time and diaries
Commusoft’s intuitive and easy-to-use diary allows you to effortlessly add new jobs or rearrange your schedule by dragging and dropping appointments. This gives your team the power to seamlessly respond to scheduling changes and keep everyone in sync. To see the best diary view for the situation, you can select from multiple options such as daily, weekly, two-weekly, and monthly. Additionally, our map view marks the location of each job and can be enhanced further with real-time vehicle tracking.
Take your diary with you, wherever you go
Commusoft has been built from the ground up to empower your mobile workforce. Engineer diaries can be accessed from both iOS and Android smartphones and tablets and update in real time. This means your team stays in the know, wherever they go. Our mobile diary is fully functional, so if you grant engineers with the correct permissions, they can add new jobs, reassign or rebook appointments, and cancel events as needed. Managers can even access the entire diary, allowing all engineers and jobs to be viewed and organised from the mobile app.
Track the status of each job from the diary
Our mobile and web software stay in sync in real time, so it’s never been easier to keep tabs on the progress of jobs. When engineers input actions from the mobile app, this information instantly shows on the diary. At a quick glance, our simple icons convey key details like a thumbs up for an accepted job, a house when the engineer is on site, or a tick once the job is complete. Not only does the status of each job display on the diary, but a log of the exact date, time, and location of the engineer is saved alongside the full work history.
Manage customer expectations with service windows
Field service appointments can be unpredictable at times. Whether it’s an absent customer or a job that’s unavoidably run over, scheduling and meeting customers’ expectations can become difficult. With Commusoft’s service windows feature, you can book an appointment for your engineer at a specific time, e.g. 9:00-10:00, and assign it to the ‘Morning’ service window. Whilst the engineer knows the exact appointment time, the customer is only informed of the ‘Morning’ time frame. This gives engineers more flexibility if they’re running early or late, without disappointing customers.
Want to save more time when managing your diaries?
Book the right engineer every time
Booking the best engineer for the job is vital to ensure the work gets done as planned. With our skills management and shift patterns tools, you can avoid booking an out-of-shift engineer or sending someone who isn’t fit to complete the task. Once you assign skills to employees and job types, the diary will automatically filter to show you only the engineers who match the skills for the job you are booking. Additionally, our customisable shift patterns display directly on the diary, allowing office staff to instantly see when engineers are available, unavailable, or in an overtime shift.
A flexible and customisable diary
There is no one-size-fits-all for diary management software. To meet different field service businesses’ unique needs, we’ve strived to make Commusoft’s diary as flexible as possible. You can customise the experience with various viewing options and system settings. Customisations include a vertical or horizontal (Gantt) layout, colour-coding for users or job types, pastel or high contrast colours, diary filters, and even multiple options for sizing and padding.
Automatic communications help keep your diary on track
An organised diary is essential to running your business smoothly—but it quickly falls apart if your customers are not kept in the loop. We automatically generate personalised confirmations and reminders, which ensure customers have the information they need, when they need it. These emails and text messages reduce the possibility of being unable to access a property to complete work. If anything changes, you can simply send an updated notification to keep your customer informed.
Streamline further with intelligent scheduling
For businesses that wish to save even more time and resources, we offer intelligent scheduling. This is a powerful upgrade to our diary management software and gives office staff the ability to automate job bookings with a sophisticated route-optimisation engine. It can be used to book individual appointments with great efficiency or can schedule hundreds or even thousands of jobs at once. This smart system not only saves your staff time, but it analyses your diary to help fit more jobs into your schedule. Learn more about intelligent scheduling.