Reduce admin tasks
Free up more of your time with a simple customer database. Once you add information, you can rely on that data for your business needs. No more searching through a file cabinet for records or asking customers the same details over and over.
Keep track of customers
Commusoft's customer relationship management (CRM) database eliminates the paper trail - collating all customer, job, and communication records together in real time. Log emails, phone calls, text messages, and notes against customers and jobs.
Manage estate agents and landlords
With the customer/work address relationship, you can effortlessly link one or thousands of properties to a single owner. This helps you effectively manage different types of customers and their real estate.
Customers drive your business
Your field service business wouldn’t exist without customers. Customers are happy when you understand their problems and needs, recall job history, and communicate effectively. Ensure that their satisfaction is the priority with the best customer database. Read more about how one business improved their customer service with our software.
Automate the customer experience
Concentrate on growing profits while Commusoft takes care of repetitive and time-consuming tasks. Our customer database was built to maximise your time while providing a smooth experience for your customers. The software streamlines and automates many tasks, including job confirmations, estimate reminders, service reminders, and customer feedback (to name a few).
Streamline contacts and communication preferences
Store all customer data in one secure place. Add companies, estate agents, landlords, and more. Also, our customer database lets you customise how information is communicated. To make sure you communicate on their terms, select whether customers prefer a phone call, text message, email, or letter.
Find what you’re looking for in seconds with our search tool on both web and mobile apps. Commusoft offers a quick way to search for a customer, phone number, property, job number, invoice number, suppliers, parts, and much more.
Enhance customer accounts with attached files
With the best customer database, you’re able to store anything you like in a customer account – adding important details while eliminating paper. Commusoft’s comprehensive customer database accepts files such as product manuals, images, PDFs, Excel spreadsheets, or audio files. You and your team can upload, view, or download these files from a computer or mobile device. This feature allows engineers to access files in real time wherever they are.
Assets and technical information at your fingertips
The right data helps your business succeed. View a property’s assets and item locations with a single click. Commusoft’s customer data management software also allows you to store technical information against a customer. This speeds up your response to their communications and prevents wasting time at a job. No need for any more long phone calls to ask customers questions they’ve already answered.
Are you ready to take your customer management to the next level?
Discover the many ways that Commusoft can help your business become more organised, efficient and profitable by booking a call with our team. Hundreds of field service businesses have already taken the step and begun to expand their business with the help of all-in-one job management software.
- Works on Any Device
- All-in-one Software